
Like every Saturday, I went to work downtown today at Halperns. I was excited to be working with Shila, my co-worker, since I haven’t worked with her since she went on vacation in January. We were having a great time catching up when a gentlemen walked in the store. Instantly, I recognized him as my customer from last Sunday. He came in just to drop off a gift for me; a bag with a clear box containing a Sen5es cheesecake.
I remember serving this customer last Sunday. His name was Mr. See. I didn’t sell him much, just a $185 belt and a pair of socks that I had to take off a display for him. It came up in our conversation that he lived just down the street at the Soho Metropolitan Hotel, though he had never visited our store before. He asked if I had been to the Sen5es Restaurant there, and I told him I hadn’t but often picked up pastries from the Sen5es bakery at Bayview Village before it closed down. Before he left the store, he reminded me once again that I ought to visit the Sen5es Restaurant.
What do you know, a week later he comes back to give me this lovely cheesecake from Sen5es.
On top of the box was his business card. It turns out he is the Vice President of Sales & Marketing for the Soho Metropolitan Hotel. And of course, Shila not only teased me about this incident but also had three bellmen come inquire about this special delivery.
Personally, though, I thought it was a very nice gesture. As a salesperson, this is the kind of thing you look forward to; a customer’s appreciation of your service and effort to the extent that he remembers you. It’s like that $4000 customer I had when I worked at Guess and how I ran into him a year later at Chapters to find that he actually recognized and remembered me.
To top off the day, I had a $1070 sale. If only every day at work could be as happy as this one.















